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IT Service Management (ITSM)

Leveraging industry standards such as the ITIL Framework, we ensure that you have the best in class service, and a Technology environment that is compliant and proactively managed to minimize risk and guarantee business continuity: IT Service Strategy, IT Service Design, IT Service Transition, IT Service Operation, and IT Continual…

Professional Services (Splunk)

Our engineers and architects have experience working with deployments of all sizes and various stages of execution. We offer Time and Expenses or Time and material based custom services to accomplish your most complex problems. By leveraging our expertise and focusing on our core technology partners, we integrate and offer…

Continual service improvement

Continual service improvement, defined in the ITIL continual service improvement volume, aims to align and realign IT services to changing business needs by identifying and implementing improvements to the IT services that support the business processes. It incorporates many of the same concepts articulated in the Deming Cycle of Plan-Do-Check-Act.…

The Information Technology Infrastructure Library – ITIL

The Information Technology Infrastructure Library – ITIL– is a set of practices for IT service management– ITSM — that focuses on aligning IT services with the needs of business. ITIL describes processes, procedures, tasks and checklists that are not organization-specific, used by an organization for establishing integration with the organization’s…